Refund policy


APORTA Shop Purchases 

Refunds on full price items are accepted up to 7 business days after the item is purchased. We are not responsible for any damages that may occur to any item bough. All sale items are final sale.

We do not currently offer online exchanges. If you like to exchange an item you will need to return the original item, receive a refund and then place a new order.

Customers are responsible for all shipping costs involved in the return of an item. Items must be sent back with the original packaging. Items returned/exchanged without prior notification will not be accepted.

If an order is returned to us with an undeliverable address the order will be returned and the customer will be refunded.

 

Consult Booking & Cancellation Policy

Booking
All consultations must be booked and paid in full to reserve your time. Once your session is confirmed, you'll receive a brief intake form and scheduling details.

Refunds
All bookings are final. Payments are non-refundable, and discounts do not apply.

Rescheduling & Cancellations
Rescheduling may be accommodated with at least 24 hours' advance notice, and we'll work with you to find a new time that fits. Requests made less than 24 hours before your scheduled session, as well as missed sessions, are not eligible for a reschedule or refund.

By booking a session, you confirm that you have read and agree to the terms outlined in this policy.